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What You Agree To When You Use 365bdt

Using 365bdt — whether through your browser or mobile, and whether you pay via bKash, Nagad or Rocket — means you have read and accepted these terms. Access to our platform depends on your local law and the eligible regions we serve.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket coveredYour rights and contact pathsPolicy updated as required
365bdt What You Agree To When You Use 365bdt
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We hold your account data — including the mobile number, payment method history and session logs — only for as long as is necessary for legal and operational purposes. You have the right to request a copy of what we hold, ask us to correct inaccurate details, or request deletion where permitted by applicable law. Security on your account is enforced through OTP verification on every login and every withdrawal request, which means a code is sent to your registered mobile number before any sensitive action clears.

Data Retention

We keep your account and transaction records for the period required under applicable rules. You can request a summary of your stored data by contacting us in writing.

Cookie Use

Our site uses session cookies to maintain your logged-in state across pages. No third-party advertising cookies are placed without your prior acknowledgement through our cookie notice.

Account Security

OTP verification protects every login and payout request. If you suspect unauthorised access, contact us immediately and we will freeze the account pending your verification.

Correction Requests

To update or correct personal details — including your registered mobile number tied to bKash, Nagad or Rocket — submit a request via the Account Portal with supporting ID.

REACH US DIRECTLY

Contact Us on Legal or Account Matters

If you have a question about how our terms apply to your account, a dispute over a transaction made via bKash, Nagad or Rocket, or a request to close or freeze your account, reach us through any of the channels below. We handle legal and account queries separately from general gameplay support — give us your registered mobile number and account reference when you write so we can pull your record without delay.

Team online

Live Chat

Open the chat icon in your browser or mobile view. Give your registered number and the nature of your legal or account query so we route it correctly.

Email Support

Send legal queries to our support email address found in your account settings. Include your account reference and the specific policy section your question relates to.

Account Portal

Log in, go to Account Settings and select the Help or Dispute option. Attach any bKash, Nagad or Rocket transaction references you want us to review.

Your Legal Questions, Answered Directly

These are the questions we see most often when it comes to account rights, policy scope and what happens when a dispute arises. If your question is not here, the support channels above will get you a direct answer from our account team.

Yes. Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using the platform is permitted in your jurisdiction before opening an account.

If we close your account under our terms, any eligible balance is returned to the original payment method — bKash, Nagad or Rocket — after identity verification is completed.

Send a written data request via our support email or through the Account Portal. Include your registered mobile number and we will respond within the timeframe required by applicable rules.

We notify you of material changes through your registered mobile number before they take effect. Continuing to use the platform after that notification counts as acceptance of the updated terms.

Raise a dispute through Live Chat or email, attaching the Rocket or Nagad transaction reference. Our account team reviews payment disputes separately from general queries and will follow up in writing.

Records are retained for the period required under applicable legal and operational obligations. After that window closes, personal data is deleted or anonymised in line with our data retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.